I believe I now have the confidence (post 5-day NLP Coaching Skills part 1 course) to interact with people and know that I have the tools to help and support them in reaching their aims / objectives. The power of active listening and good rapport is simply amazing and something that needs to be shared with as many people as possible. With the aid of coaching my colleagues and I can continue to develop a positive health and safety culture on our individual assets and within the organisation as a whole.