Behaviour Based Advanced Communication, Coaching and Performance Management Skills for Leaders

3-Day Course Programme Course Outline

Programme Overview

This three-day programme will provide delegates with the essential coaching and communication skills to create effective working relationships; and to bring about changes in beliefs, attitudes and behaviour that will support improved performance.

This course can be tailored to suit business requirements. Please contact CPD directly to discuss your individual needs.

Key Objectives

  • To increase awareness and understanding of self and others
  • To appreciate the influence of values, beliefs, perceptions and attitudes in workplace performance
  • To understand how we communicate and the importance of language
  • To develop a coaching mind-set and the critical skills of rapport, active listening, precision questioning and effective feedback
  • To develop competence and confidence in coaching individuals and teams

Topics Covered


  • Identify how coaching will enable others to "live" the organisation's values
  • Promote a coaching culture within the organisation

Effective Communication

  • Appreciate how language shapes our beliefs, attitudes and values and impacts on behaviour in the workplace
  • Increase awareness of your own style of communication and that of others
  • Understand the barriers which can affect communication
  • Appreciate the use of language in ensuring messages are received and understood

Coach for improved performance

  • Develop the coaching skills of listening and developing active listening skills and the competence to practise in a safe environment
  • Identify and transform beliefs and values that will support appropriate behavioural change
  • Improve the quality of work and safe working practice
  • Aid the transfer of learning into the workplace
  • Raise awareness and take responsibility for their own safety and that of others

Build solid working relationships

  • Build rapport and an environment of trust and confidentiality
  • Recognise how emotions can affect behaviour
  • Be able to see things from others perspectives and have an insight into how to deal with future situations


For more information about the course content or to organise your own in-house training programme please contact CPD directly.

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I believe I now have the confidence (post 5-day NLP Coaching Skills part 1 course) to interact with people and know that I have the tools to help and support them in reaching their aims / objectives. The power of active listening and good rapport is simply amazing and something that needs to be shared with as many people as possible. With the aid of coaching my colleagues and I can continue to develop a positive health and safety culture on our individual assets and within the organisation as a whole.

Federation of Small Business (Scotland) Association for Coaching